Alexandre Cloud
Customer Success Manager for technical SaaS & cybersecurity. 30 enterprise accounts, €3.1M ARR, CAC 40 and SBF 120. Analyst before CSM, which is why the technical conversations land.
About
Customer Success Manager at CybelAngel, where I own around 30 enterprise accounts representing €3.1M in ARR, mostly CAC 40 and SBF 120 groups. I run onboarding, adoption, renewal and expansion, and present exposure trends and remediation recommendations to security teams and CISOs. Having joined as a cybersecurity analyst before moving into Customer Success, I handle the technical conversations first-hand.
Work Experience
CybelAngelFull Time
Customer Success Manager
- Portfolio of around 30 enterprise accounts representing €3.1M in ARR, mostly CAC 40 and SBF 120 groups plus wider European clients.
- Own the full account lifecycle: onboarding, adoption, renewal and expansion.
- Present exposure trends, findings and remediation recommendations to security teams and C-level stakeholders, CISOs included.
- Promoted internally from the analyst team, bringing hands-on knowledge of the detections discussed with clients.
CybelAngelFull Time
Cybersecurity Analyst
- Qualified and contextualised exposure incidents on an External Attack Surface Management platform.
- Turned raw detections into reports enterprise security teams could act on the same day.
SFR BusinessApprenticeship
B2B Sales Engineer
- Pre-sales and solution design for the enterprise arm of a national telecom operator.
- Scoped cybersecurity and connectivity solutions with IT and security stakeholders on complex, multi-stakeholder deals.
JCB (AXYOM)Apprenticeship
B2B Sales Executive
- Full-cycle B2B sales for JCB's exclusive dealership in Normandy.
- Long-cycle capital investment projects involving multiple decision-makers and bespoke financing.
Würth FranceFull Time
B2B Sales Representative
- Owned a territory account portfolio for the Würth Group (€20B+, world leader in assembly and fastening materials).
- Responsible for repeat business, upsell and after-sales across a fixed book of professional accounts.
Renault Retail GroupApprenticeship
B2C Sales Representative
- Consultative sales of new vehicles within Renault Group's wholly-owned retail network, the largest manufacturer-operated automotive distribution network in Europe.
Skills
Education
Grenoble École de Management
Grenoble École de Management
Ipac Bachelor Factory
Languages
Projects
This CV
The site you are reading. Next.js App Router, shadcn/ui, a GraphQL endpoint exposing the same data, containerised and self-hosted.
Compromised Credential Checker
Queries the Have I Been Pwned API to flag credentials exposed in known breaches, without ever sending the full password.
Log Analyzer
Parses security logs to surface anomalous activity and generates a readable threat report.
Phishing Indicator Scanner
Scans emails and URLs for phishing signals and explains why each one fired, so a non-technical user can judge the verdict.
Python Port Scanner
Detects open ports on target systems to map exposure, a hands-on primer on the external attack surface concepts behind EASM tooling.